Access to www.cardealltd.co.uk– terms & conditions
On accessing the www.cardealltd.co.uk on this and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities and services provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of www.cardealltd.co.uk after changes are posted online shall constitute acceptance of the new terms and conditions.
UK Visa Debit Cards, Metro Bank Mastercard Debit Card, Cash.
Please note: unfortunately, we cannot accept credit card payments made towards the purchase of your car. We cannot accept Pre-paid cards including Monzo, Tide or Revolut.
If you use an external finance company to pay for your car, there will be an external finance admin fee of £199 to cover administration costs. You will be able to add the external finance admin fee to the price of the car.
By reserving a vehicle you are expressing your intention to purchase. The deposit is non-refundable if you change your mind.
Once a deposit has been paid a member of our team will contact you as soon as possible to guide you through the next steps and arrange delivery or collection.
Please note: We reserve the right to cancel the reservation and refund your Deposit amount. This will be explored if it transpires that delivery/collection, funding or other matters prohibit the sale of the vehicle within a reasonable timeframe or if we have been unable to get in contact with you. You will be given notification if this is necessary.
Car Deal Limited accepts responsibility that all vehicles are hpi checked & declared subject to a category A,B,C or D insurance total loss, are not recorded on the stolen register, and are not subject to a finance agreement. This is in addition to your statutory rights.
Ownership of goods shall not be passed onto the customer until the price has been paid in cash or cleared funds but risk shall be passed to the customer on delivery.
What to do if you have a complaint
To register a complaint please contact the Customer Service Manager at the address given on website, by phone on 07477 115 858 or email: firstname.lastname@example.org Telephone calls may be monitored or recorded for security and quality control.
How to Return a Car
Looking to return a car? Here’s how it works:
- We’ll need your details as well as the registration of the vehicle you are looking to return and your availability to attend an appointment with us within the 7-day period.
- Attend your appointment to return the vehicle , making sure to bring back everything that was supplied to you with the vehicle. You must bring your invoice and driving licence.
- One of our associates will do an appraisal of the vehicle with you. Should there be any deduction of the refund costs for any reasonable costs of rectification work needed, we’ll advise you there and then.
- Provided we have received the correct V5C (vehicle logbook), your refund will be processed by electronic bank transfer and will show within your account within 5 working days, depending on your bank.
What happens if I’ve lost or damaged something that was supplied with the vehicle?
We’ll need to reduce the amount we refund you in line with the cost to us of replacing that item. How much we reduce your refund by depends on the item that’s gone missing or been damaged, along with the make & model of car. We’ll be able to clarify this during the vehicle appraisal.
I haven’t received my V5C log book from the DVLA, can I still return the vehicle?
We unfortunately cannot sell a vehicle without the log book, so a refund will only be available when we have received this, along with the vehicle. Please ensure you post it recorded mail or preferably bring it with you the same day you return the vehicle to store.
I part exchanged a vehicle to pay for the one I’m returning; do I still get a full refund?
Yes -we’ll refund the part exchange as part of the purchase price, unless works have been undertaken to prepare the part exchange for re-sale or we’ve settled any outstanding finance on the part exchange. In such circumstances, we’ll reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by us.
I had the car delivered to my home address- will you collect it back?
Yes – provided you chose a home delivery option when buying, we will collect it from your address. We will require photos to clearly show the condition to appraise the vehicle, our associates will be able to explain this process to you when making a claim. (Additional collection charges apply)
I had add-on warranty and protection products when I purchased the vehicle, will you refund these?
Yes any add-ons will also be refunded and cancelled, along with the vehicle itself.
Can I exchange the vehicle rather than get a refund?
Of course – we have plenty of vehicles across our stock and our associates will be happy to help you find something more suitable.
How long does it take to get a refund once I’ve returned a vehicle?
Provided all the necessary document including the V5C have been returned, it could take up to 5 working days for the funds to appear in your account, depending on who you bank with.
I bought my vehicle on finance from Car Deal Limited can I still return it?
Absolutely! We’ll simply contact our finance provider to ensure the agreement is cancelled for you.
Do I need to return the vehicle with the same amount of fuel?
Please make sure the tank isn’t empty by the time it reaches our dealership since we’ll need to run some checks before we can issue a refund. For electric cars, please make sure there’s enough charge to get to our store +10 miles.
Can I take the vehicle back to another dealership?
No, the vehicle must be returned to the store you originally purchased it from.
How to return a car
Step one: Contact the store you purchased the vehicle from
Step two: One of our store leaders will give you a call to answer any questions and then if required, arrange for you to return the car to the supplying dealership within the next 7 days
Step three: Bring the car back along with everything it was supplied with. We’ll be unable to issue a refund if there’s something missing.
Step four: Our associates will check that you’ve stuck to our Fair Use Policy
Step five: We’ll issue a refund direct to your bank account within 7 days
Due to our No Haggle no Hassle process, we’ll even help you find your next car if you’re still looking – just let us know what didn’t work out with this one and we’ll make some suggestions.
The material displayed on www.cardealltd.co.uk is provided without any guarantees, conditions or warranties as to its accuracy. Whilst every effort has been made to ensure the accuracy of information on this site, some errors may occur. It is important that you do not rely solely on this information but check with Car Deal Limited about any terms you feel will affect your decision to purchase a car. No liability is acceptable for loss or damage resulting from errors or omission on www.cardealltd.co.uk
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum we cannot guarantee that www.cardealltd.co.uk will be continuously available online. We therefore provide www.cardealltd.co.uk on an “as is” and “as available” basis.
We make no warranty that www.cardealltd.co.uk (or websites which are linked to www.cardealltd.co.uk) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software.
We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.
Consumer rights return In the event that you have a valid reason to return the vehicle under your consumer rights, we reserve the right to deduct a reason-able sum of money for the usage of the vehicle and any failure to keep it in good repair and condition. Our policy is to charge £1 per mile for each mile covered since the date of sale, along with the cost of any estimate for re-pairs required due to any damage to the vehicle (e.g. interior and exterior) that was caused whilst in your possession/ownership
Cancellation under the Distance Selling Regulations
Ordinarily we do not run an organised distance selling scheme.
However, due to the coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.
If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:
- You have 14 days to get to know your new vehicle and to make sure it suits you. If you change your mind just let us know in writing by post or in email given below and to reach us by 6pm on the 14th day following delivery.
- We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in.
- An excess mileage charge of £1 per mile for any mileage over 100 miles in those 14 days will apply. If you do change your mind you cannot use the car once you have notified us – but you must still tax and insure the vehicle until it is collected.
This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).
Complaint and Feedback Procedure
We are committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we would like to hear from you. This will allow us to put matters right and make improvements. We value your feedback and thank you for helping us treat all our valued customers fairly.
In the first instance, please share your complaint in person with our staff as they are usually best placed to resolve the concern.
If your concern remains unresolved, contact our Customer Service Manager using the contacts below. The Customer Service Department is open Monday to Friday 10am – 6pm.
Phone: 07477 115 858