Access to www.cardealltd.co.uk– terms & conditions
On accessing the www.cardealltd.co.uk on this and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities and services provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of www.cardealltd.co.uk after changes are posted online shall constitute acceptance of the new terms and conditions.
Test driving a car – eligibility
For insurance purposes, to take a car for a test drive you must be at least 21 years old and have held a valid driving licence for over a year.
UK Visa Debit Cards, Metro Bank Mastercard Debit cardS, Direct Transfer. Cash payments over £1,000 incur a 1% handling fee. Car Deal Ltd only accept up to £7,000 in cash.
Please note: unfortunately, we cannot accept credit card payments made towards the purchase of your car. However, credit cards are accepted for additional products i.e. Warranty cover and Vehicle Protection System (Supagard). We cannot accept Pre-paid cards including Monzo, Tide or Revolut.
If you use an external finance company to pay for your car, there will be an external finance admin fee of £199 to cover administration costs. You will be able to add the external finance admin fee to the price of the car.
By reserving a vehicle you are expressing your intention to purchase. The deposit is non-refundable if you change your mind.
Once a deposit has been paid a member of our team will contact you as soon as possible to guide you through the next steps and arrange delivery or collection.
Please note: We reserve the right to cancel the reservation and refund your Deposit amount. This will be explored if it transpires that delivery/collection, funding or other matters prohibit the sale of the vehicle within a reasonable timeframe or if we have been unable to get in contact with you. You will be given notification if this is necessary.
Car Deal Limited accepts responsibility that all vehicles are hpi checked & declared subject to a category A,B,C or D insurance total loss, are not recorded on the stolen register, and are not subject to a finance agreement. This is in addition to your statutory rights.
Ownership of goods shall not be passed onto the customer until the price has been paid in cash or cleared funds but risk shall be passed to the customer on delivery.
What to do if you have a complaint
To register a complaint please contact the Customer Service Manager at the address given on website, by phone on 07477 115 858 or email: firstname.lastname@example.org Telephone calls may be monitored or recorded for security and quality control.
7 Days Money back guarantee
How it Works
Whether you are collecting in showroom or having your vehicle home delivered, we’re confident in the quality of all our used vehicles with our thorough preparation process. However, if you decide it’s just not right for you, you can return it and get your money back within the first 7 days. There’s no haggle and no hassle, there’s just a few things we ask:
- You haven’t done any more than 150 miles within the first 7 days from taking collection
- You return it to the dealership you originally purchased it from
- You fulfil all your legal responsibilities as the owner of the vehicle – including taxes, insurance and paying any fines you incur whilst driving it.
- You keep the vehicle in the same condition as it was when you picked it up. Fair wear and tear is expected, but we’ll need to charge for any new damage caused whilst the vehicle is in your care.
- You return the car with the V5C logbook document, all keys, books (such as manuals and service books) and accessories (like floor mats and SD cards) that were supplied with it
How to Return a Car
Looking to return a car? Here’s how it works:
- Contact us on our website. We’ll need your details as well as the registration of the vehicle you are looking to return and your availability to attend an appointment with us within the 7-day period.
- Attend your appointment to return the vehicle at your supplying dealer, making sure to bring back everything that was supplied to you with the vehicle. You must bring your invoice and driving licence.
- One of our associates will do an appraisal of the vehicle with you. Should there be any deduction of the refund costs for any reasonable costs of rectification work needed, we’ll advise you there and then.
- Provided we have received the correct V5C (vehicle logbook), your refund will be processed by electronic bank transfer and will show within your account within 5 working days, depending on your bank.
What happens if I’ve lost or damaged something that was supplied with the vehicle?
We’ll need to reduce the amount we refund you in line with the cost to us of replacing that item. How much we reduce your refund by depends on the item that’s gone missing or been damaged, along with the make & model of car. We’ll be able to clarify this during the vehicle appraisal.
I haven’t received my V5C log book from the DVLA, can I still return the vehicle?
We unfortunately cannot sell a vehicle without the log book, so a refund will only be available when we have received this, along with the vehicle. Please ensure you post it recorded mail or preferably bring it with you the same day you return the vehicle to store.
I part exchanged a vehicle to pay for the one I’m returning; do I still get a full refund?
Yes -we’ll refund the part exchange as part of the purchase price, unless works have been undertaken to prepare the part exchange for re-sale or we’ve settled any outstanding finance on the part exchange. In such circumstances, we’ll reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by us.
I had the car delivered to my home address- will you collect it back?
Yes – provided you chose a home delivery option when buying, we will collect it from your address. We will require photos to clearly show the condition to appraise the vehicle, our associates will be able to explain this process to you when making a claim. (Additional collection charges apply)
I had add-on warranty and protection products when I purchased the vehicle, will you refund these?
Yes any add-ons will also be refunded and cancelled, along with the vehicle itself.
Can I exchange the vehicle rather than get a refund?
Of course – we have plenty of vehicles across our stock and our associates will be happy to help you find something more suitable.
How long does it take to get a refund once I’ve returned a vehicle?
Provided all the necessary document including the V5C have been returned, it could take up to 5 working days for the funds to appear in your account, depending on who you bank with.
I bought my vehicle on finance from Car Deal Limited can I still return it?
Absolutely! We’ll simply contact our finance provider to ensure the agreement is cancelled for you.
Do I need to return the vehicle with the same amount of fuel?
Please make sure the tank isn’t empty by the time it reaches our dealership since we’ll need to run some checks before we can issue a refund. For electric cars, please make sure there’s enough charge to get to our store +10 miles.
Can I take the vehicle back to another dealership?
No, the vehicle must be returned to the store you originally purchased it from.
Terms and Conditions
Terms and Conditions of CAR DEAL LIMITED 7 Day Money Back Guarantee 2020
Nothing in these terms and conditions will affect or limit the statutory rights of the Customer.
2. Terms and Conditions
2.1 These are the terms and conditions that apply to the exclusion of all others (including any verbal statement or representation) in respect of the 7 Day Money Back Guarantee.
2.2 If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the Customer may within 7 days of Delivery cancel the contract and require the Supplying Dealership to refund the purchase Price subject to the terms and conditions set out here (See below)
2.3 To be eligible for the 7 Day Money Back Guarantee, the Vehicle must:
2.3.1 be returned to the us within the Refund Period. For the purposes of this clause, the first day is the day the Customer takes Delivery of the Vehicle;
2.3.2 not have covered a distance of more than 150 miles during the Refund Period. For the purposes of this clause the miles covered shall be calculated from the odometer reading at the point of Delivery;
2.3.3 be returned to our showroom with all keys, vehicle records and documents including the V5C;
2.3.4 have been insured for the entire period the Vehicle was in the Customers possession; and
2.3.5 be in the same condition as at Delivery, fair wear and tear excepted.
2.3.6 be free from any financial lien, charge or encumbrance save for any created via the Supplying Dealership at the point of sale to the Customer.
2.4 To claim under the 7 Day Money Back Guarantee, within the Refund Period the Customer must:
2.4.1 notify us by email to providing their name, address, and Vehicle registration number; and
2.4.2 make and attend an appointment to return the Vehicle to us.
2.5 Upon return to the showroom, the Vehicle will be inspected and the condition report agreed with the Customer. The Supplying Dealership shall be entitled to deduct from the refund of the Price, the reasonable costs of rectification of any damage caused to the Vehicle whilst the Vehicle was in the possession of the Customer and that the Supplying Dealership reasonably believes are required to restore the Vehicle to the retail standards applicable to the Vehicle.
2.6 The Supplying Dealership shall refund the Price, less any sums required to settle any financial lien, charge or encumbrance or repair costs under Clause 2.5, to the Customer within seven days of the Customer returning the Vehicle and those items listed in Clause 2.3.3 to the Supplying Dealership. The refund shall be paid in £ pounds sterling via an electronic transfer to the Customers designated bank account or payment card from which the Price was paid. No repayment shall be made until the V5C has been returned to the Supplying Dealership if the V5C was not provided in accordance with clause 2.3.3.
2.7 Where part payment of the Price was made by way of part exchange vehicle, the Supplying Dealer shall return the part exchange vehicle as part of the refund of the Price unless works have been undertaken to the part exchange vehicle in preparation for its sale or the Supplying Dealer has settled any finance agreement applicable to that part exchange vehicle. In such circumstances, the Supplying Dealership shall reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by the Supplying Dealership.
2.8 A Customer, or any customer using the same address as the Customer, may only claim under this 7 Day Money Back Guarantee once in a 12-month period commencing with the first claim.
2.9 The 7 Day Money Back Guarantee is only available to retail consumers where the Price of the Vehicle is less than £15,000.
2.10 The 7 Day Money Back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement.
2.11 The 7 Day Money Back Guarantee is not available for Vehicles where a part exchange vehicle provided as part payment of the purchase Price of the Vehicle was subject to outstanding finance greater than the Supplying Dealerships valuation of that part exchange vehicle.
2.12 The Company reserves the right to vary the terms and conditions of 7 Day Money Back Guarantee at any time. In the event of any dispute as to the interpretation of these terms and conditions, the application of the same or otherwise, the decision of the Supplying Dealership shall be final.
2.13 Save for the Price, the Supplying Dealership shall not be liable for any claims, demands, damages, expenses or costs (including, without limitation, legal costs) incurred or made against it howsoever arising, whether directly or indirectly from the 7 Day Money Back Guarantee.
2.14 In the event of any conflict between these terms and conditions and those contained on the Order, the terms and conditions on the Order shall prevail.
2.15 A person who is not a party to the 7 Day Money Back Guarantee shall not have any rights under or in connection with it and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.
2.16 The 7 Day Money Back Guarantee is governed by the laws of England and Wales.
Terms applicable to Home Delivery
If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the Customer may within 7 working days of Delivery cancel the contract and require the seller to refund the purchase price. In this instance, the customer must keep the Goods in a reasonable condition and return the goods or make them available for collection, pay the company’s reasonable costs of collection, where the Vehicle odometer records more than 150 miles travelled from the odometer reading at Delivery (as shown on the Invoice) the sum of £1 per mile over 150 miles, and the reasonable costs of any rectification works for damage caused to the Vehicle whilst in the Customers possession.
1 DELIVERY AND COLLECTION
1.1 Delivery of the Vehicle shall be deemed to have been made when the Company supplies to the Customer the Vehicle and the Vehicle invoice;
1.2 Delivery shall be made at a time and date agreed between the Company and the Customer within Dealership opening hours and specified in the Order Confirmation. Any dates quoted for delivery and collection for the Goods are approximate only and the company shall not be liable for any delay in Delivery of the Goods. Times for Delivery and Collection shall not be of the essence unless previously agreed by the Company in writing. The Goods may be delivered by the Company in advance of the quoted delivery date.
1.3 If the Company fails to deliver the Goods for any reason other than any cause beyond the Company’s reasonable control or the Customer’s fault, the Company shall not be liable to the Customer, beyond reimbursement of the Purchase Price paid by the Customer as set out on the Vehicle invoice.
1.4 If the Customer fails to take Delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for Delivery (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company, the Company may:
1.4.1 store the Goods until actual Delivery and charge the Customer for the reasonable costs (including insurance) of storage; or
1.4.2 terminate the contract
How it works
- Pay the full purchase price for your car
- Drive it for up to 150 miles
- If an issue that can’t be resolved
- Return it and get your money back
Our Fair Use Policy
We need you to take really good care of your car whilst you’re deciding whether to keep it.
- Drive it for no more than 150 miles. We’ll charge a flat rate of £2 per mile you go over this limit.
- Fulfil all your legal responsibilities as the owner of the car – including paying for all relevant taxes, insurance and any fines you may incur.
- Keep the car in the same condition as it was when you picked it up. We’ll need to charge for any additional cosmetic damage caused whilst the car is in your care.
- Return the car with all keys, books (like manuals and service books) and accessories (such as floor mats and SD cards) that were supplied with it.
How to return a car
Step one: Contact the store you purchased the vehicle from
Step two: One of our store leaders will give you a call to answer any questions and then if required, arrange for you to return the car to the supplying dealership within the next 7 days
Step three: Bring the car back along with everything it was supplied with. We’ll be unable to issue a refund if there’s something missing.
Step four: Our associates will check that you’ve stuck to our Fair Use Policy
Step five: We’ll issue a refund direct to your bank account within 7 days
Due to our No Haggle no Hassle process, we’ll even help you find your next car if you’re still looking – just let us know what didn’t work out with this one and we’ll make some suggestions.
I haven’t received my log book from the DVLA, can I still return the car?
Yes! Just send it to us via recorded mail, or bring it to the same store you returned the car to, once you receive it. Because we can’t sell the car without the log book, we’ll reserve £99 from your refund until we receive it from you.
I part exchanged a car to pay for the car I’m returning, do I still get a full refund?
Absolutely – you’ll still get a full refund of the purchase price. Please be aware that we won’t be able to give you your part exchanged car back.
How long does it take to get a refund once I’ve returned a car?
When you return the car, our crew will do some quick checks and make sure that you’ve stuck to our Fair Use Policy. If it’s all done and dusted before 2PM, we’ll process the refund the same day. Otherwise the refund will be processed on the next working day. Depending on who you bank with, it could take up to 5 working days for the funds to appear in your account.
I’m waiting for my refund and can’t see it in my account. What do I do?
First things first, please do double check with your bank. Sometimes large payments can be subject to extra security checks by your bank which might be causing the delay. If your bank can’t see the payment yet, get in touch with one of our associates and we’ll have a look into it for you.
I bought my car using finance obtained via Car Deal Limited, can I still return it?
Absolutely! We’ll simply refund the amount to your finance provider instead your bank account and get it all settled for you.
I bought my car using finance obtained elsewhere, can I still return it?
Yep – we’ll just refund the purchase price of the car to your bank account as normal. You’ll need to arrange to settle the finance with your provider, so be sure to get in touch with them to let them know you’re returning the car as soon as possible. It’s always best to do this within the cooling off period for your finance.
Do I need to return the car with the same amount of fuel?
Please make sure the tank isn’t empty by the time it reaches our store since we’ll need to run some checks before we can issue a refund. Don’t worry if the fuel level is lower than it was when you picked it up. For electric cars, please make sure there’s enough charge to get to our store +10 miles.
What happens if I’ve caused damage to the car during the 7-day period?
We’ll need to charge you for the cost to repair the car. If that damage is extreme and we wouldn’t be able to sell the car (for example, because it’s been in a crash), we won’t be able to return it under the 7-day money back guarantee and you’ll need to claim on your insurance instead.
The material displayed on www.cardealltd.co.uk is provided without any guarantees, conditions or warranties as to its accuracy. Whilst every effort has been made to ensure the accuracy of information on this site, some errors may occur. It is important that you do not rely solely on this information but check with Car Deal Limited about any terms you feel will affect your decision to purchase a car. No liability is acceptable for loss or damage resulting from errors or omission on www.cardealltd.co.uk
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum we cannot guarantee that www.cardealltd.co.uk will be continuously available online. We therefore provide www.cardealltd.co.uk on an “as is” and “as available” basis.
We make no warranty that www.cardealltd.co.uk (or websites which are linked to www.cardealltd.co.uk) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software.
We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.
Consumer rights return In the event that you have a valid reason to return the vehicle under your consumer rights, we reserve the right to deduct a reason-able sum of money for the usage of the vehicle and any failure to keep it in good repair and condition. Our policy is to charge £1 per mile for each mile covered since the date of sale, along with the cost of any estimate for re-pairs required due to any damage to the vehicle (e.g. interior and exterior) that was caused whilst in your possession/ownership
Cancellation under the Distance Selling Regulations
Ordinarily we do not run an organised distance selling scheme.
However, due to the coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.
If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:
- You have 14 days to get to know your new vehicle and to make sure it suits you. If you change your mind just let us know in writing by post or in email given below and to reach us by 6pm on the 14th day following delivery.
- We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in.
- An excess mileage charge of £1 per mile for any mileage over 150 miles in those 14 days will apply. If you do change your mind you cannot use the car once you have notified us – but you must still tax and insure the vehicle until it is collected.
This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).
Complaint and Feedback Procedure
We are committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we would like to hear from you. This will allow us to put matters right and make improvements. We value your feedback and thank you for helping us treat all our valued customers fairly.
In the first instance, please share your complaint in person with our staff as they are usually best placed to resolve the concern.
If your concern remains unresolved, contact our Customer Service Manager using the contacts below. The Customer Service Department is open Monday to Friday 10am – 6pm.
Phone: 07477 115 858